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Free Shipping
We deliver your favourite products worldwide
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Price Guarantee
Fashion you love at prices you’ll love
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24/7 Customer Service
We’re always happy to answer your questions
What Others Say About Us
Real women, real style – tried, tested, and loved in everyday life.
Frequently Asked Questions
How long does delivery take?
Delivery times vary depending on your location, but most orders arrive within 5–12 working days. Once your parcel has been dispatched, you’ll receive a tracking link by email.
If you have any questions about your order status, please don’t hesitate to contact us at support@serene-sense.com.
Do you ship internationally?
At the moment, we only deliver within the United Kingdom. We’re working on expanding soon, so stay tuned for future updates!
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with your tracking details.
You can also track your order here: https://serene-sense.com/apps/parcelpanel
Can I change or cancel my order?
If your order hasn’t been dispatched yet, please contact us as soon as possible at support@serene-sense.com. We’ll do our best to assist you.
What if an item arrives damaged or incorrect?
We’re so sorry about that! Please email us at support@serene-sense.com with your order number and a photo of the item, and we’ll make it right straight away.
How can I contact customer service?
You can reach us anytime at support@serene-sense.com. Our customer care team aims to reply within 24 hours.






