How can we help you?

We understand that you might change your mind. If you need to modify your order, please contact us at support@serene-sense.com as soon as possible. We can assist with changes as long as your order has not yet been processed or shipped.

Placing an order is easy and secure! Simply navigate to the product you wish to purchase, select the desired quantity and specifications and click the “add to cart” button. Once you are ready to complete your purchase, click into your cart and click “Checkout” to enter your shipping information and payment details.

• Processing Time: Once your order is placed, it is approved, quality-checked, and packaged. All orders are forwarded to our fulfillment center for shipping within 24 hours.
• Delivery Time: The estimated delivery time is 7 to 12 business days from the moment your order leaves our fulfillment center.

We accept a variety of payment methods, including major credit cards (VISA, MasterCard, American Express), PayPal, and other secure payment options. All transactions are processed through a secure checkout system to ensure your safety and privacy.

Yes, it is completely safe to use your credit card on our website. We use a secure checkout system with advanced encryption technology to protect your payment information and ensure your transaction is secure

If you have any concerns about returning a product, please contact us at support@serene-sense.com for assistance.

Please note that for products categorized under health and wellness, returns may not be accepted due to their nature.

A full refund will be issued to the original method of payment. All customers are required to contact us at support@serene-sense.com.

Please Note: Most financial institutions require an average of 3–5 business days to process refunds after we have completed the refund on our end.

For hygiene and safety reasons, we cannot accept returns or issue refunds for beauty and health products. This includes (but is not limited to) makeup, hair styling products, and other related items. We take hygiene and public safety very seriously to protect all our customers, aligning with the industry standard that many other suppliers also follow.

In General, Products Cannot Be Returned If Any of the Following Conditions Apply:

• The buyer has repaired or modified the delivered products themselves, contrary to the instructions provided with the product or packaging.
• The defect or return request is due in whole or in part to official hygiene regulations that restrict the return of such items.

We appreciate your understanding and cooperation in maintaining these standards.

If your order arrived damaged, please contact us at support@serene-sense.com within 14 days of receiving the item. Be sure to include your order number along with photos of the damaged product(s) and packaging. Our team will review the issue and assist you with a replacement or resolution promptly.

Yes, if you choose to return an item because it doesn’t meet your expectations, you will be responsible for the return shipping costs. Returns must be made within 14 days of receiving your order.

If you contact us first, we can find a faster solution and even make a better offer tailored to your situation. Payment service providers may take longer to process applications/resolutions.

You can send us an e-mail to support@serene-sense.com and our support team will help you immediately.

To get a quick solution and the best offer, please contact us directly before contacting your payment provider. Our team is here for you and can often solve your problem more efficiently.